Bridging the gap.

 

Learn More

Welcome @XHB
Business Support Services

 

LOVE your products

Knowing you are there for them when in need of support and after-sales service makes people love your products and brand. In turn this increases both customer acquisition and retention.

OUTSOURCE

Outsourcing support is a smart idea. It allows you to focus on your core operations without neglecting your company’s customer support tasks. It gives you flexibility, security and scalability.

What we offer:
Our skills.

NATIVE Speaking

Malta is a diverse country which gives us the opportunity to recruit agents of various nationalities. This enables us to provide support to your customers in their native language.

EU Hosting

We can build, manage, and host your support website in the EU. This gives customers living outside of China fast access to your documentation, downloads, and support.

What we offer:
Our skills.

NATIVE Speaking

Malta is a diverse country which gives us the opportunity to recruit agents of various nationalities. This enables us to provide support to your customers in their native language.

EU Hosting

We can build, manage, and host your support website in the EU. This gives customers living outside of China fast access to your documentation, downloads, and support.

What we stand for

We want to get to know you and your business to get you the best results. We represent your company and, as such, our agents are an extension of your business, offering a seamless experience without your clients even noticing us as a third party. As far as they are concerned, they are dealing with you directly.

Customer survey reports

  • 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience (American Express Survey) 78%
  • 79% of customers take their business to a competitor within a week due to poor customer service (Nielsen) 79%
  • 86% of consumers quit doing business with a company because of a bad customer experience (Customer Experience Impact Report by Harris Interactive/RightNow) 86%
  • 70% of customers are willing to spend more with companies which they believe provide excellent customer service. (American Express Survey) 70%
  • 89% of consumers agree that good customer service makes them feel more positive about the brands they engage (Forbes) 89%
  • 90% of consumers say they would pay more to ensure a superior customer experience (Customer Experience Impact Report by Harris Interactive/RightNow) 90%

Our clients

A unique range of companies are using our support services. Outsourcing support means that they can focus on their product development.

XHB Logo

+356 79232311

17, Granaries Junction
Floriana FRN 1183
Malta (EU)

Get in touch